Sapphire Infotech is SAP Gold, RISE with SAP Partner, BTP Advance Competency Partner, Amazon (AWS) Advance Consulting & SAP Competency Partner, Azure Solution Provider Partner providing services for medium and large organizations in the public and private sectors globally.
SAP Application Management Services (AMS) are a set of services that help organizations manage, maintain, and enhance their SAP enterprise applications throughout their lifecycle. AMS includes activities like Technical & Functional support, system monitoring, upgrades, incident management, and user support to ensure stability, efficiency, and alignment with business goals. Many companies outsource these services to specialized providers to reduce the burden on their internal IT teams and to focus on more strategic initiatives.
Move beyond conventional outsourcing models – Application Managed Services
Sapphire Infotech SAP Application Managed Services provides an opportunity to customers to leverage Sapphire Infotech assets and digital transformation experience to transform application landscape, optimize business processes and improve user experience while “Keeping the Lights On”
Challenges faced by organizations
- Keeping pace with business implementing and new initiatives
- Current partner not able to provide End-to-End Support
- Justifying increasing costs and low ROI to stakeholder’s initiatives
- Competitors are increasing the use of technology for business disruption
- Support partners are primarily focused on “Keeping the Lights On” rather than business
- optimization through Digital Transformation
- Skill upgradation for new functionality and managing attrition
How Sapphire Infotech can help–
Being your SAP Technology Partner of Choice
- Make my business better while keeping the lights on – Maintaining and managing SAP landscape is a cumbersome task. Sapphire Infotech not only manages the SAP landscape end-to-end for clients to ensure there are near zero business disruptions but also focusses on optimizing the investments done in SAP.
- Our SMEs are well versed in their fields to provide best in class service ensuring client resources can focus on their mission critical tasks.
Sapphire Infotech achieves delivery excellence by
- Keeping pace with business
- Introducing innovation and industry best practices
- Enforcing Business Controls and supporting governance
- Focusing on automation of manual and repetitive tasks and increasing TAT
- Enabling support by subject matter experts
- Ensuring high system availability
- Robust and dedicated governance
- Root cause analysis for proactive problem management
- Security, Compliance and IT Audit adherence
Sapphire Infotech Packaged SAP Application Managed Services
Key Services
- 24/7 SAP Functional & Technical Support: Round-the-clock monitoring and support for seamless business operations.
- System Optimization: Performance tuning and issue resolution to enhance SAP system efficiency.
- Upgrades & Patches: Proactive management of updates, patches, and version upgrades to ensure your systems are always current and secure.
- Customization & Enhancements: Tailored SAP solutions and enhancements to meet specific business needs.
- Incident Management: Swift resolution of issues to minimize downtime and maintain productivity, Incident detection and recording, Incident classification and initial support.
- Analytics & Reporting: Real-time insights for decision-making with custom SAP reports.
- Resolution and recovery: Incident ownership, monitoring, tracking, communication, resolution and recovery as per agreed SLAs
- Management Reporting: Management information reporting about AMS quality and operations
